Project Communication Manager
London, United Kingdom
£522
-
£670
Per Day
(GBR)
Duration
7
MONTHS
Starts
ASAP
Ref
HSBCJP00039342
Skills
communication
stakeholder management
governance
telecommunications
research
Job Description
Opened On 12/11/2021

Project Communication Manager.


Role Purpose:

The specific purpose of the communication lead role is to work closely with Project Managers, Product owners and Senior stakeholders, establishing, delivering and reporting progress on a number group wide communication workstreams within projects/programmes that will ensure that HSBC meets its obligations in respect of a number strategic and operational initiatives and require liaison across both technology and business teams.


This role holder will establish and deliver communication plans within the ITID PPM Change the Bank (CtB) portfolios which could include but is not limited to: Telecommunications, Service Sustaining portfolio (SSP), Transformation, ITID Corporate Real Estate portfolio.


Principal Accountabilities:

  • Ownership of communication plans for specific project outcomes e.g. new application product introductions
  • Develop and drive communications that support strategic goals and initiatives – both within and outside of the function
  • Manage internal campaigns and news that are relevant to all service lines and / or products, including ensuring important business updates, success stories from the teams and other relevant information are communicated to employee audience groups
  • Create compelling content and messages to engage employees about the progress and priorities of ITID and aligned to our purpose, strategies and priorities
  • Equip people managers with briefings and material that inform and mobilize employees
  • Communicate major initiatives and support programme communication, in collaboration with relevant project teams and other communication colleagues as required


Key audiences/stakeholders:

  • Engage stakeholders across HSBC by delivering key messages through appropriate channels
  • Provide insight and counsel to senior management on communications strategies and messaging
  • Work collaboratively with teams, to ensure local employee communications plans are aligned with global communications strategies as well as HSBC business priorities.


Leadership & Teamwork:

  • Monitor the overall quality of communications within the function
  • Develop strong relationships with key business support teams, advocates and other colleagues to facilitate execution of communication plans
  • Ensure execution to world-class standards and share knowledge and best practice across the communications network
  • Keep up-to-date with latest employee communications research, techniques and approaches, and network externally with peers
  • Support, coach and develop tactical communications practitioners across the region helping them to deliver consistent and high quality communications in line with overall HOST communications principles and HSBC’s strategic priorities


Operational Effectiveness & Control:

  • Track and measure the delivery and impact of communications
  • Meet and comply with HSBC Global Standards, Communications Functional Instruction Manual, other procedures and governance framework
  • Standardize employees communications processes for greater efficiency and consistency
  • Use internal channels effectively to encourage two-way dialogue and regional reach across ITID
  • Leverage the centrally developed resources, processes and information related to ITID
  • Alignment with Communication standards and processes across Technology / HOST.


Experience, Skills and Qualifications:

  • An experienced project communications professional possessing the following:
  • A proven track record in developing, managing and implementing communication plans translating into solid and practical delivery
  • Excellent stakeholder management skills, including the ability to work confidently and effectively with senior executives across regional/global geographies
  • A strong team player who can work collaboratively with peers and manage and deliver excellent performance from teams and individuals
  • Excellent interpersonal, strategic planning and management skills
  • Excellent verbal and written communications skills
  • Strong knowledge of communication trends and best practice
  • Broad knowledge of financial services industry and global marketplace
  • Experience in handling crisis communications